Last Updated: January 2026
Mechtrai 3D Services (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of visitors, customers, and partners using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you submit enquiries, upload files, or contact us, we may collect:
- Name
- Company / Institution name
- Email address
- Phone number
- Requirement or project description
b) Uploaded Files & Technical Data
- Design files (STL, STEP, CAD files, PDFs, images, etc.)
- Supporting documents or sketches provided voluntarily by you
c) Technical & Usage Data
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use collected information strictly for legitimate business and engineering purposes, including:
- Responding to enquiries and providing quotations
- Evaluating uploaded designs and requirements
- Providing engineering, 3D printing, simulation, or material services
- Improving website functionality and user experience
- Internal analysis and service optimization
- Legal, regulatory, or compliance purposes
We do not sell, rent, or trade your personal or technical data.
3. Confidentiality & Design Data Protection
We understand that many uploaded files contain sensitive intellectual property.
- All design files and technical data are treated as strictly confidential
- Files are accessed only by authorized engineering or sales personnel
- NDA (Non-Disclosure Agreement) can be provided upon request
- Uploaded files are used only for quotation, analysis, or service delivery purposes
4. Cookies & Tracking Technologies
Our website may use cookies to:
- Enhance site performance
- Analyze traffic and usage patterns
- Improve user experience
You may choose to disable cookies through your browser settings. Disabling cookies may affect certain site functionalities.
5. Data Sharing & Disclosure
We may share information only:
- With trusted internal teams or service partners (strictly for service delivery)
- When required by law, regulation, or legal process
- To protect the rights, property, or safety of Mechtrai 3D Services or others
We do not share your data with third parties for marketing purposes.
6. Data Security
We implement reasonable technical and organizational measures to protect your data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no digital transmission or storage method is 100% secure, and absolute security cannot be guaranteed.
7. Data Retention
- Personal and technical data is retained only as long as necessary for business, legal, or engineering purposes
- Files may be securely deleted upon request after project completion, unless retention is legally required
8. Your Rights
You may:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for communication at any time
Requests can be sent to: sales@mechtrai.com
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for their privacy practices or content.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
11. Contact Information
For privacy-related concerns, please contact:
Mechtrai 3D Services
LB Nagar, Hyderabad – 500079
📧 Email: sales@mechtrai.com
📞 Phone: +91 99598 63438
